The advancing digitalisation, which has found its way into many areas of our society on an almost universal level, offers countless new applications for changing and simplifying processes, events and objects. This digital transformation is changing the way we will learn, work and communicate in the future. We at Raiffeisenlandesbank NÖ-Wien have committed ourselves to actively supporting and accompanying employees and customers in this process. Complexity should be reduced - services should be optimised. The acquisition of digital skills is the key to successful transition.